Table of contents
- What is the PosteID Code
- Why you need to recover the PosteID code
- How to recover the PosteID code via SMS
- How to recover the PosteID code using the App
- What to do if you no longer have access to your phone number
- Recovering the PosteID code by contacting customer Service
- Can I retrieve my old PosteID code?
- Tips to avoid forgetting your PosteID code again
The PosteID code is an essential tool for accessing the online services of Poste Italiane, such as BancoPosta accounts, Postepay operations, email management, SPID access, and many other digital features.
However, it’s not uncommon to forget or misplace this code. In this guide, we’ll explain how to recover your PosteID code, with step-by-step instructions for different situations: when you still have access to your mobile number, when you want to use the PosteID app, or when you need to contact customer service or visit a post office.
What is the PosteID Code
The PosteID code is a security credential made up of 6 alphanumeric characters, created during registration on the Poste Italiane website or when activating SPID. This code allows you to log in securely and authorize transactions on digital services like the BancoPosta app, Postepay app, or public administration portals.
You need to manually enter the code each time authentication or operation confirmation is required. That’s why it’s important to store it safely. But what happens if you don’t remember your PosteID code? Fortunately, you can recover or reset it using a specific procedure.
Why you need to recover the PosteID code
The PosteID code is a vital credential for accessing Poste Italiane’s digital services, such as BancoPosta accounts, the Postepay app, email management, and SPID authentication. Without it, many online functionalities are inaccessible, as the code is required to confirm sensitive operations or log in to your personal area.
Example
If you don’t remember your PosteID code, you won’t be able to check your current account balance, send money transfers, make online payments, or receive important notifications. This can be a serious issue, especially when dealing with urgent tasks or trying to access public administration services via SPID—like your health records, the Revenue Agency, or INPS.
How to recover the PosteID code via SMS
The first recovery method, if you’ve forgotten your PosteID code, is via SMS. For this to work, your profile must have a verified mobile number associated with it. Here’s what to do:
- Go to www.poste.it or open the PosteID app.
- Tap “Don’t remember your PosteID code?”
- Enter your username or the email address linked to your Poste Italiane account.
- Choose the SMS recovery method for the associated number.
- You’ll receive an SMS with a reset link.
- Follow the link, enter a new PosteID code, and confirm.
Note: For security reasons, the reset link is valid for only a few minutes and can be used just once. Once you’ve set a new code, you’ll be able to access your personal area and use all online services again.
How to recover the PosteID code using the App
Another convenient option is to use the PosteID app, if you’re still logged in on your smartphone:
- Open the PosteID app on your device.
- Tap on “Recover PosteID Code”.
- You’ll be asked to authenticate using one of the available methods: fingerprint, FaceID, or OTP via SMS.
- Once your identity is verified, you can create a new PosteID code.
- Enter the new code and confirm.
This process can be done without needing to access the website, making it ideal for mobile users or those without a computer.
What to do if you no longer have access to your phone number
If you no longer have access to the mobile number linked to your account, the SMS recovery method won’t work. In this case, you have two options:
1. Access your personal area using SPID
If you’ve activated Poste Italiane SPID, you can log in using another authentication method (e.g., QR code reader via the PosteID app or CIE login). Once you’re in:
- Go to the Security or Credentials section.
- Select “Change PosteID Code”.
- Enter and confirm the new code.
2. Visit a Post Office
Alternatively, you may need to go in person to a post office with a valid ID. The clerk will help you verify your identity and update your registered phone number. Once that’s done, you can repeat the SMS recovery procedure.
Recovering the PosteID code by contacting customer Service
Another available option is to contact Poste Italiane’s customer service, especially if you can’t recover your code via SMS or the app. Here’s how:
- Call the toll-free number 803.160 (from landlines) or 06.4526.3160 (from mobile phones).
- Choose the option for SPID or PosteID support.
- A representative will assist you in recovering or resetting your PosteID code.
Service is available Monday through Saturday, from 8:00 AM to 8:00 PM.
Can I retrieve my old PosteID code?
A frequently asked question is whether it’s possible to retrieve your old code instead of creating a new one. Generally, the answer is no: for security reasons, the Poste Italiane system never displays your previous code. If you’ve forgotten it, the only option is to set a new one.
Tips to avoid forgetting your PosteID code again
- Do not store the code in plain text on your phone or in unencrypted apps.
- Use a secure password manager.
- Choose a code that’s easy to remember but not obvious (avoid “123456” or your birth date).
- Make sure your mobile number is always up to date in your profile.
- If you receive an SMS from an unknown number, don’t click on links—it may be phishing.
Final thoughts
Recovering your PosteID code is a simple task if you still have access to your certified mobile number or the PosteID app. Otherwise, you can always contact customer service or go to a post office.
It’s crucial not to underestimate the importance of your PosteID code, as it’s the key to accessing Poste Italiane’s digital services securely. Keeping your contact information especially your phone number and email—up to date is essential to prevent future issues.
Questions and answers
- What should I do if I forgot my PosteID code?
You can recover it via SMS, the PosteID app, or by contacting customer service. - How do I recover my PosteID code via SMS?
Go to poste.it, enter your username, choose SMS recovery, and follow the link received. - What if I no longer have the associated phone number?
You’ll need to visit a post office with valid ID to update your contact details. - Can I use the PosteID app to recover the code?
Yes, if you’re already logged in, you can create a new code from the app. - Is it possible to recover the old PosteID code?
No, for security reasons the system does not show the previous code. - How can I avoid forgetting the code in the future?
Use a password manager and choose a code that is personal but memorable. - Can I reset the code without SMS?
Yes, if you have access to the app or another SPID method. - Can customer service help me?
Yes, call 803.160 for assistance with code recovery. - Is the PosteID code required for using SPID?
Yes, it’s one of the credentials needed for secure authentication. - How long does it take to recover the code?
Just a few minutes, if the SMS or app recovery goes smoothly.
