Table of contents
- Unicredit: how to recover mobile code
- What is the Unicredit mobile code?
- Mobile code Unicredit: how to recover it via the app
- Recovery via internet banking
- When to contact customer service
- Tips to avoid forgetting it
Unicredit: how to recover mobile code
Have you ever forgotten your Unicredit mobile code and been unable to access your online current account? You’re not alone: many customers find themselves in the same situation, especially if they use the mobile banking app or internet banking services only occasionally. In these cases, the question that immediately arises is: how can you recover your Unicredit mobile code quickly and safely?
In this guide, we’ll go through all the steps you need to follow to solve the issue: from using the mobile banking app, to recovery via the customer area, and even through customer service support.
What is the Unicredit mobile code?
The mobile code is a personal code that allows you to authorize online transactions, such as bank transfers, payments with Unicredit cards, top-ups, or managing your current account. It is a fundamental security tool because, when combined with the mobile token and push notifications, it reduces the risk of unauthorized access.
Without this code, you cannot complete many operations in the mobile banking app or via the internet banking service. That’s why it’s essential to know how to recover the Unicredit mobile code when you forget it.
Mobile code Unicredit: how to recover it via the app
The easiest way to recover the code is by using the mobile banking app. After logging in with your main credentials, you can generate a new mobile code by following the guided procedure:
- Open the mobile banking app on your smartphone.
- Go to the top right corner and access the main menu.
- Enter the customer area and select the option for mobile code recovery or regeneration.
- Confirm the operation via push notifications or a code sent by SMS to the mobile number linked to your account.
- Enter the received code to confirm your request.
- You can now set up a new mobile code to replace the old one.
This procedure is immediate and allows you to resume operations straight away.
Recovery via internet banking
If you don’t have your smartphone available, you can use the internet banking service from your computer. Here too, you can generate a new mobile code:
- Log in to the customer area with your tax code and your multichannel banking service credentials.
- Once inside, follow the security procedure to set a new mobile code.
- The bank will send you a code via SMS to your mobile number registered with the service.
- Enter the received code and choose the new one.
When to contact customer service
If you cannot complete the online procedure, you can always rely on direct support. In this case, you simply need to:
- Contact Unicredit customer service through the dedicated toll-free number.
- Provide your identifying details, such as tax code and account number.
- Request the recovery or regeneration of the code.
The operators will guide you step by step until you set a new mobile code. This is particularly useful if you do not have access to either the mobile banking app or the internet banking service.
Tips to avoid forgetting it
Now that you know how to recover the Unicredit mobile code, here are some best practices to keep in mind:
- Always link the code to an up-to-date mobile number.
- Use push notifications instead of SMS, as they are faster and more secure.
- Avoid writing the mobile code on easily accessible notes.
- Remember that if you are subscribed to the multichannel banking service, you can recover it on your own in just a few minutes.
Final thoughts
The Unicredit mobile code is an essential tool for ensuring the security of your online banking operations. If you forget it, don’t worry: you can recover the Unicredit mobile code in several ways through the mobile banking app, internet banking, or with the help of customer service. By following the guided procedure, you’ll be able to set a new mobile code and return to managing your current account and Unicredit cards safely.
Knowing how to recover the Unicredit mobile code allows you to deal with any difficulty calmly and to continue using all the bank’s digital services without interruption.
